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+51 1 5172464 (M-F 9:00 a.m. - 1:00 p.m. and 2:00 p.m. – 5 p.m.)
last updated: July 30, 2016
Please be advised of reports of an outbreak of mosquito-borne Zika virus affecting parts of Latin America, the United States and the Caribbean, including Aruba, Bahamas, Barbados, Cayman Islands, Costa Rica, Colombia, Cuba, Curaçao, Dominican Republic, Ecuador, Florida, Haiti, Grenada, Mexico, Puerto Rico, St. Maarten, St. Thomas, St. Croix, St. Lucia, Texas and Turks and Caicos.
The risk of mosquito-borne transmission on aircraft is extremely low and customers traveling to affected areas should follow the recommendations provided by the CDC at http://www.cdc.gov/Travel.
What is Zika?Zika is a mosquito-borne virus that is spread to people through mosquito bites.
What are the symptoms?The most common symptoms of Zika are fever, rash, joint pain, and conjunctivitis. The symptoms are usually mild and can last several days to a week. Many people infected with Zika will not develop symptoms or even realize they have been infected.
What is the treatment?There is no vaccine to prevent or medicine to treat Zika. Travelers can protect themselves from contracting Zika by taking steps to prevent mosquito bites, such as using insect repellent, wearing long sleeves and pants, and staying in places with air conditioning or window and door screens.
Zika and PregnancyZika virus can be spread from a pregnant woman to her unborn baby and can cause serious birth defects and other poor pregnancy outcomes. The CDC recommends special precautions for pregnant women and women trying to become pregnant:
Does Zika virus infection cause GBS?We do not yet know if there is a connection between GBS and Zika virus infection. It is difficult to determine if any particular pathogen or germ “causes” Guillain-Barré syndrome (GBS). The Brazil Ministry of Health has reported an increased number of people who have been infected with Zika virus who also have GBS. CDC is working with Brazil to study the possibility of a link between Zika and GBS.
Because the spread of Zika is ongoing, travelers should check the CDC travel website for the most up-to-date locations and recommendations: http://www.cdc.gov/Travel
JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
JetBlueJorge Chávez International Airports/n Av Elmer Faucett, Callao, Peru
Phone number: 511-517-3100
Baggage Claim is located on the arrivals level.
Making a baggage claim
If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airport.
If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office within four (4) hours after arrival.
The baggage service office is open from 9:00 a.m. until 5:00 p.m. and may be reached at: +51 1 5172464
Baggage claim follow-up
To follow-up on a baggage claim, contact Central Baggage Services. Click Here for hours of operation and contact information.
Dominican Republic, Haiti and Trinidad & Tobago
Each customer may check a total of two (2) bags. Each bag must NOT exceed 62 inches (157.48 centimeters) in overall dimensions (length + width + height) and CANNOT exceed 70 pounds (31.75 kg). Overweight bag fees will apply to bags weighing over 50 pounds (22.73 kg).
For all baggage requirements - see Checked Baggage Requirements.
Boxes, television sets and liability
Please note that cardboard boxes WILL NOT be allowed on any international flight except for flights to/from Cuba. Non-hazardous items may be packed in checked baggage. Humanitarian organizations transporting supplies will be subject to the same baggage allowances and guidelines as other customers. Plastic bins with a secure lid may be accepted on international flights.
As a reminder, television sets are NOT accepted on international flights, with a unique exception for flights to/from Cuba.
Military personnel traveling on JetBlue
Separate baggage exceptions apply for U.S. Military and Family. Click here for more information.
Need a car and a hotel with your flight? Consider JetBlue Vacations for discounted airfare!Car rental companies are located on the arrivals level. For information about car rental options, click here. We can also offer you special rates on rental cars through our partners! Click here for more information.
Ticket counter hours and location
Our ticket counter is open from:
8:10 p.m. -10:59 p.m.
8:10 p.m. -10:59 p.m.
When leaving Lima we recommend you arrive at the airport at least two (2) hours prior to departure.
Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cut-off times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
You'll need a boarding pass to get through security.
Check-in requirements for international travel
Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.
Click Here for Identification / ID Requirements.
Boarding cut-off time
Each customer must be onboard the aircraft 20 minutes prior to departure.
Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
Kiosk check in is currently not available.
Skycap and curbside check-in
We currently offer skycap service for customers needing a wheelchair. Curbside check in is not available.
We recommend children 16 years of age and younger traveling alone or with someone other than a parent or legal guardian hold a notarized parental letter of consent. This letter should be from the parent authorizing travel and should be accompanied with a copy of the parent's photo identification. In the case of organized group travel, a letter is not necessary; it is assumed that the chaperone has obtained prior permission.
Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it's the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor.
When picking up an unaccompanied minor, please proceed into the arrivals area directly located outside of Customs to meet the minor. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.
Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.
Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.
Areas of interest:
If you are a Peruvian citizen and would like to request a physical receipt for a past or future flight to/from Lima, Peru, please email firstname.lastname@example.org
If you're making a connection in Lima, click here for a list of other airlines and their contact information.
The airport Parking Lot is operated by Los Portales S.A. www.losportales.com.pe/estacionamientos If you need to contact them, please call at (511) 517-3234 / (511) 994006350 or send an e-mail to: email@example.com
For additional parking details, click here.
JetBlue will accept pets (small dogs and cats) for transportation to Peru. Service and Emotional Support Animals are allowed.
Cats and dogs must be accompanied by:
Cats and dogs must be vaccinated for rabies between 30 days and 12 months prior to travel. Shortly before traveling, a USDA (or CFIA) accredited veterinarian must then complete the Peru Veterinary Certificate for endorsement by the USDA or CFIA if traveling from the United States or Canada. If you are not traveling from either of these countries, the Governing Authority of your country should endorse the forms. A copy of the Rabies Certificate should also be included. A ticks and tapeworm examination should be performed by your veterinarian shortly prior to travel and should be included with the Veterinary Certificate for USDA/CFIA endorsement.
Upon arrival at the Lima airport you must proceed to the SENASA OFFICE and pay a small fee for their pet certificate in the Lima airport (SENASA OFFICE).
Pets arriving without proper documents will be quarantined or re-embarked to point of origin.
Pets may enter as customer's baggage, in the cabin.
Pet in cabin facility applies only to:
Due to the outbreak of Mad Cow Disease, customers carrying catlike animals and domestic cats are required to fill a legal form on arrival, declaring that the animal has not been fed with bovine meat, if arriving from: Austria, Belgium, Canada, Czech Rep., Denmark, Finland, France, Germany, Greece, Ireland (Rep. of), Israel, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovenia, Spain, Switzerland, United Kingdom (incl. Channel Isl., Isl. of Man and Northern Ireland) or the USA.
THE DIRECTOR OF AGRICULTURE RESERVES THE RIGHT TO REFUSE ENTRY OF ANY ANIMAL FOR ANY REASON.
Service Animals:In addition to the requirements above for all cats and dogs, Service Animals shall have identifiers such as identification cards, other written documentation, and presence of harnesses, tags or “the credible verbal assurances of a qualified individual with a disability using the animal”.
NOTE: Documentation is not required as a condition for permitting an individual to travel with his or her service animal in the cabin unless a customer’s verbal assurance is not credible. Emotional Support/Psychiatric Service Animals – require current documentation (i.e., not more than one year old) on letterhead from a licensed mental health professional or physician* stating:
NOTE: Service Animals that are not trained or are in training will not be transported. Any service or Emotional Support Animal, other than a cat or dog, must receive approval from Peru’s Director of Agriculture prior to the date of travel and evidence of such approval must be presented and verified with JetBlue prior to the date of travel. Customers should reach out to JetBlue’s Customer Support Team at SpecialServiceRequest@jetblue.com, or call 1-800-JETBLUE (538-2583) and request to be directed to the Customer Support Team.
Both regular and oversized wheelchairs are available upon request. An elevator is available to get to different levels.
Automated Flight Center can be contacted at 511-511-6055
Conforme a lo establecido en el Código de Protección y Defensa del Consumidor este establecimiento cuenta con un Libro de Reclamaciones Físico a tu disposición. Solicítalo para registrar una queja o reclamo.
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