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6:00 a.m. - 4:30 p.m.
509-3702-4546 / 509-2229-2588 (office)509-2229-2580 (fax)
JetBlue is not liable for any charges incurred for bags that were checked late, nor liable for delivery or compensation for late-checked bags.
Please be advised that the Minister of Tourism in Haiti now requires all foreign travelers (Non-Haitian passport holders) to pay a Tourist Fee upon arrival into Haiti in the amount of US $10.00 (10.00 Euros or CAN $10.00).
The only exemptions are:
This fee will be collected per traveler on arrival at bank counters provided for this purpose in the various ports and airports of entry into the country and at the level of different border crossings.
JetBlue will accept pets (small dogs and cats) for transportation to Haiti. Service and emotional support animals are allowed with the proper documentation.
Cats and dogs must be accompanied by:
The Director of Agriculture reserves the right to refuse entry of any animal for any reason.
Pets / Service Animals to the U.S.It is necessary for customers traveling with a Pet or Service Animal (including Emotional Support Animals) from Haiti to the U.S. to have the following documents:
DogsDogs more than 3 months of age must be accompanied by a valid rabies vaccination certificate that includes the following information:
If the dog is not accompanied by the certificate described above, it may be admitted into the U.S. provided that the customer completes a confinement agreement. The dog must be kept in confinement during transit to, and be vaccinated within 4 days of arrival at the U.S. destination and must remain in confinement for at least 30 days after the date of vaccination.
A dog less than 3 months of age may be admitted provided the customer completes a confinement agreement. The dog must be kept in confinement during transit and at the U.S. destination until it is vaccinated at 3 months of age and for at least 30 days after vaccination.
CatsAlthough proof of rabies vaccination is not required for cats entering the U.S., it is recommended by most state and local health authorities.
JetBlue boards and deplanes by jetbridge or airstairs at Toussaint Louverture International Airport.
For Flights to the U.S.
For Flights to Haiti:
Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
Drop off information
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor.
The following forms must be completed by the Parent or Guardian dropping the child off at the airport and must be inserted into the Junior Crew Pouch:
Pick up information
Parents or guardians who are picking up an unaccompanied minor should wait at the JetBlue ticket counter. A JetBlue crewmember will accompany the unaccompanied minor from the gate to the ticket counter. Please arrive at the airport no later than 45 minutes before the scheduled arrival.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
For your convenience, oversized wheelchairs are available upon request.
The following city ticket office in Port-au-Prince are available for cash ticket sales during the following hours:
Monday - Friday8:30 a.m. - 5:30 p.m.
Saturday8:30 a.m. - 3:00 p.m.
This office is closed on Sundays and holidays, including Dec. 24, 25, 31, Jan. 1, and 2.
The City Ticket Office is located at: 21 Rue Faubert, Petion VilleHaiti