Port-au-Prince, Haiti (PAP)

Toussaint Louverture International Airport (PAP)

Terminal    Main Terminal
Recommended Check-in Time 3 Hours

Even More® Speed

Ticket Counter Hours

6:00 a.m. - 4:30 p.m.

Baggage Claim Phone Number

509-3702-4546 / 509-2229-2588 (office)
509-2229-2580 (fax)

Skycap/Curbside No/No

Cut-off time for checking in
  • Checked baggage may be accepted within six (6) hours of scheduled departure time based on the opening of the ticket counter on the same calendar day
  • Checked baggage will not be accepted less than 40 minutes prior to departure on domestic flights and 60 minutes for international flights.

JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage. 

  • If you're not checking bags, you must check in no later than 30 minutes* prior to scheduled departure for domestic flights, and 60 minutes for international flights 
  • All customers must be onboard the aircraft 15 minutes prior to scheduled or posted departure time for domestic and international flights.

*kiosk availability subject to airport hours of operation

Check in cut-off times vary between check-in channels as follows:

  • Online check in: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • JetBlue mobile app: 30 minutes of departure (domestic), 60 minutes of departure (international)
  • Kiosk/ticket counter: 30 minutes of departure (domestic), 60 minutes of departure (international)

**Travel advisory | Zika Virus reports**

last updated: July 30, 2016

Please be advised of reports of an outbreak of mosquito-borne Zika virus affecting parts of Latin America, the United States and the Caribbean, including Aruba, Bahamas, Barbados, Cayman Islands, Costa Rica, Colombia, Cuba, Curaçao, Dominican Republic,  Ecuador, Florida, Haiti, Grenada, Mexico, Puerto Rico, St. Maarten, St. Thomas, St. Croix, St. Lucia, Texas and Turks and Caicos.

The risk of mosquito-borne transmission on aircraft is extremely low and customers traveling to affected areas should follow the recommendations provided by the CDC at

What is Zika?
Zika is a mosquito-borne virus that is spread to people through mosquito bites.

What are the symptoms?
The most common symptoms of Zika are fever, rash, joint pain, and conjunctivitis.  The symptoms are usually mild and can last several days to a week. Many people infected with Zika will not develop symptoms or even realize they have been infected.

What is the treatment?
There is no vaccine to prevent or medicine to treat Zika. Travelers can protect themselves from contracting Zika by taking steps to prevent mosquito bites, such as using insect repellent, wearing long sleeves and pants, and staying in places with air conditioning or window and door screens.

Zika and Pregnancy
Zika virus can be spread from a pregnant woman to her unborn baby and can cause serious birth defects and other poor pregnancy outcomes. The CDC recommends special precautions for pregnant women and women trying to become pregnant:

  • Pregnant women should not travel to any area with Zika, and women trying to get pregnant should talk to their doctors before traveling or before their male partners travel.
  • It is especially important that women who wish to delay or avoid pregnancy consistently use the most effective method of birth control that they are able to use. Those traveling to areas with Zika should take steps during and after they travel to prevent mosquito bites and sexual transmission of Zika.
  • Pregnant women and women who are trying to become pregnant should consult their doctor before using insect repellants.

Does Zika virus infection cause GBS?
We do not yet know if there is a connection between GBS and Zika virus infection. It is difficult to determine if any particular pathogen or germ “causes” Guillain-Barré syndrome (GBS). The Brazil Ministry of Health has reported an increased number of people who have been infected with Zika virus who also have GBS. CDC is working with Brazil to study the possibility of a link between Zika and GBS.

Because the spread of Zika is ongoing, travelers should check the CDC travel website for the most up-to-date locations and recommendations: 

**Tourist fee for Non-Haitian travelers**

Please be advised that the Minister of Tourism in Haiti now requires all foreign travelers (Non-Haitian passport holders) to pay a Tourist Fee upon arrival into Haiti in the amount of US $10.00 (10.00 Euros or CAN $10.00).

The only exemptions are:

  • Children under the age of 5
  • Official or Diplomatic passport holders

This fee will be collected per traveler on arrival at bank counters provided for this purpose in the various ports and airports of entry into the country and at the level of different border crossings.

Traveling to Haiti with pets/service & emotional support animals

JetBlue will accept pets (small dogs and cats) for transportation to Haiti. Service and emotional support animals are allowed with the proper documentation.

Cats and dogs must be accompanied by:

  • A Veterinary Health Certificate for Haiti, issued not more than 7 days prior to arrival to Haiti
    • The document must be issued and endorsed by a veterinarian employed full time by the government of the country of origin (e.g. USDA, Canadian Food Inspection Agency, DEFRA). The document may be filled out and signed by a licensed veterinarian, but must also be endorsed by a government veterinarian.
    • The Official Health Certificate is valid for a period of 14 days only. If you are not traveling from either of these countries, the Governing Authority of your country responsible for the import and export of animals should endorse the forms. A copy of the Rabies Certificate should also be included for endorsement.
  • Additional rabies vaccination certificate for dogs more than three months old issued not less than 21 days and not more than 11 months prior to arrival
  • Possession of required documents does not guarantee entry. All animals and documents are subject to examination at the port of entry by an approved inspector. Should the animal fail to meet entry requirements, the Director of Agriculture, or other governing agency may, at his discretion and at the expense of the customer, order that the animal be refused entry and returned immediately.
  • All domestic dogs and cats must be free of evidence of disease communicable to humans when examined at the port of entry to Haiti. If the dog or cat is not in apparent good health, further examination by a licensed veterinarian may be required at the customer’s expense.

The Director of Agriculture reserves the right to refuse entry of any animal for any reason.

Service Animals – In addition to the requirements above for all animals, Service Animals shall have identifiers such as identification cards, other written documentation, and presence of harnesses, tags or “the credible verbal assurances of a qualified individual with a disability using the animal”.

NOTE: Documentation is not required as a condition for permitting an individual to travel with his or her service animal in the cabin unless a customer’s verbal assurance is not credible.

Emotional Support/Psychiatric Service Animals – require current documentation (i.e., not more than one year old) on letterhead from a licensed mental health professional stating:

  • the customer has a mental health-related disability
  • that having the animal accompany the customer is necessary to the customer’s mental health or treatment
  • that the individual providing the assessment of the customer is a licensed mental health professional and the customer is under his or her professional care
  • the date and type of the mental health professional’s license and the state or other jurisdiction in which it was issued.

NOTE: Service Animals that are not trained or are in training will not be transported.

Pets / Service Animals to the U.S.
It is necessary for customers traveling with a Pet or Service Animal (including Emotional Support Animals) from Haiti to the U.S. to have the following documents:

Dogs more than 3 months of age must be accompanied by a valid rabies vaccination certificate that includes the following information:

  • The breed, sex, age, color, markings, and other identifying information.
  • A vaccination date at least 30 days before entry
  • The vaccination expiration date.  If not shown, the date of vaccination must be within 12 months of date of entry
  • The signature of a licensed veterinarian

If the dog is not accompanied by the certificate described above, it may be admitted into the U.S. provided that the customer completes a confinement agreement.  The dog must be kept in confinement during transit to, and be vaccinated within 4 days of arrival at the U.S. destination and must remain in confinement for at least 30 days after the date of vaccination.

A dog less than 3 months of age may be admitted provided the customer completes a confinement agreement.  The dog must be kept in confinement during transit and at the U.S. destination until it is vaccinated at 3 months of age and for at least 30 days after vaccination.

Although proof of rabies vaccination is not required for cats entering the U.S., it is recommended by most state and local health authorities.

Address and phone number - PAP


Port au Prince, Haiti 

Baggage claim information

Baggage Claim is located inside the Arrivals area.

Making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.

Baggage Service Office telephone: 509-3702-4546 / 509-2229-2588
Baggage Service Office fax: 509-2229-2580 (fax)

Baggage claim followup

To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.

Boarding and deplaning options 

JetBlue boards and deplanes by jetbridge or airstairs at Toussaint Louverture International Airport.

Checked baggage requirement exceptions for select markets


  • Each customer may check a total of five (5) bags or boxes.
  • Each bag/box must NOT exceed 80 inches (203.2 centimeters) in overall dimensions (length + width + height) or CANNOT exceed 99 pounds (44.9 kilograms).
  • Boxes must be factory sealed.
  • Checked bags/boxes that are up to 50 pounds (22.73 kilos) or 62 inches (157.48 centimeters) in overall dimensions (length + width + height) will be accepted for check-in. overweight and/or oversize baggage fees will be applied.
  • For information on bikes and surfboards, please check sporting equipment
  • Holiday Checked Baggage Restrictions: Between November 16, 2017 and January 15, 2018 customers will only be allowed to check up to three (3) bags on flights to/from Cuba. Additionally, boxes will not be accepted on Cuba flights during this timeframe.

Dominican Republic, Haiti and Trinidad & Tobago

  • Each customer may check a total of two (2) bags. 
  • Each bag must NOT exceed 62 inches (157.48 centimeters) in overall dimensions (length + width + height) and CANNOT exceed 50 pounds (22.73 kg). Baggage dimensions are determined by adding the length, width, and height together.
  • Additional baggage and bags that exceed the overall dimensions or weight WILL NOT be allowed onboard flights to/from the Dominican Republic*, Haiti and Trinidad & Tobago.
    • *Additional baggage will be accepted on flights to/from La Romana, Dominican Republic.


Each customer may check a total of two (2) bags. Each bag must NOT exceed 62 inches (157.48 centimeters) in overall dimensions (length + width + height) and CANNOT exceed 70 pounds (31.75 kg). Overweight bag fees will apply to bags weighing over 50 pounds (22.73 kg).  

For all baggage requirements - see Checked Baggage Requirements.

Boxes, television sets and liability

Please note that cardboard boxes WILL NOT be allowed on any international flight except for flights to/from Cuba. Non-hazardous items may be packed in checked baggage. Humanitarian organizations transporting supplies will be subject to the same baggage allowances and guidelines as other customers. Plastic bins with a secure lid may be accepted on international flights.

As a reminder, television sets are NOT accepted on international flights, with a unique exception for flights to/from Cuba.

Military personnel traveling on JetBlue

Separate baggage exceptions apply for U.S. Military and Family. Click here for more information.

Check in & gate information

Our ticket counter is located in the Main Terminal and is open daily from 6:00 a.m. - 4:30 p.m.

We recommend you arrive at the airport at least three hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

To get through security you will need to check in at the ticket counter and receive your boarding pass.

PLEASE NOTE: Per the Transportation Security Administration guidelines, there are two security checkpoints in the PAP airport. Each checkpoint screens all customers and bags, and requires the removal of your shoes.

check-in requirements for international travel

Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.

Click Here for Identification / ID Requirements.

boarding cut-off time

Each customer must be onboard the aircraft 20 minutes prior to departure.

Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

kiosk check in

Kiosk check in is not available.

skycap and curbside check in

We currently do not offer skycap or curbside check in at the Toussaint Louverture International Airport.

Check in & pick up info for unaccompanied minors

For Flights to the U.S.

  • All customers, who are not U.S. citizens or lawful permanent U.S. residents, (with the exception of Canadian citizens entering the U.S. as visitors.) must have an electronic I-94 or must complete an I-94 onboard the aircraft.
  • Customs Declaration Form must be completed by all customers entering the U.S.

For Flights to Haiti:

  • Republic of Haiti Arrival / Departure Card
  • Customs Declaration Form for Arrival / Departure
  • Children under age 18 traveling to Haiti with an adult other than their parent(s) or legal guardian(s) must present a notarized letter from both parents or their legal guardian(s), stating that permission has been given for travel, the name of the person who the minor will be traveling with, and the dates of travel.

Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.

Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

Drop off information

When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

  • The parent/guardian has a signed copy of the UMNR form
  • The UMNR is onboard the aircraft 
  • The parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. 

The following forms must be completed by the Parent or Guardian dropping the child off at the airport and must be inserted into the Junior Crew Pouch:

  • An Unaccompanied Minor Form
  • Immigration and Customs Forms

Pick up information

Parents or guardians who are picking up an unaccompanied minor should wait at the JetBlue ticket counter. A JetBlue crewmember will accompany the unaccompanied minor from the gate to the ticket counter. Please arrive at the airport no later than 45 minutes before the scheduled arrival.

The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.

Car rental information

Car rental agencies are located outside of the Arrivals area, and include companies such as Avis, Budget, Dollar, Europcar, Hertz, Secom, and more.

Directions to PAP

From Downtown Port au Prince:

  • Head west on Rue Legitime toward Avenue M.Ambroise 
  • Turn right onto Avenue M.Ambroise 
  • Take the 1st left onto Rue St-Honore 
  • Take the 1st left onto Rue Oswald Durand 
  • Turn right onto Boulevard Jean-Jacques Dessalines 
  • Turn right onto Boulevard des Industries 
  • At the roundabout, take the 2nd exit onto Boulevard Toussaint Louverture 
  • Turn left onto Boulvard Toussaint Louverture 
  • At the roundabout, take the 2nd exit onto Terminale de l'aeroport Internationale

Flight durations

Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on

Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

Ground transportation

Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.

Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting. 

Using ridesharing apps or taxi? You can be picked up and dropped off right outside the terminal.

Want to take public transit? The M60 SBS & Q47 bus stop is located on Marine Terminal Road outside of Terminal A.
The Q70 SBS, Q72 & Q48 are accessible from Terminal B. If you take one of these to Terminal B, you can take the free BLUE shuttle to Terminal A.

Mileage information

The airport is located 10 km from downtown Port au Prince. 

Other airlines

If you're making a connection in Port au Prince, here is a list of other airlines:

Delta Airlines
Air Caraibes
American Airlines


Parking is available at the airport for a fee of 25 Gourdes.

* All rates are subject to change without notice.

Special services

For your convenience, oversized wheelchairs are available upon request.

Ticket offices

The following city ticket office in Port-au-Prince are available for cash ticket sales during the following hours:

Monday - Friday
8:30 a.m. - 5:30 p.m.

8:30 a.m. - 5:00 p.m.

This office is closed on Sundays and holidays, including Dec. 24, 25, 31, Jan. 1, and 2.

The City Ticket Office is located at:
21 Rue Faubert, Petion Ville

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