Recommended Check-in Time
Even More® Speed
Ticket Counter Hours
6:00 a.m. - 4:30 p.m.
Baggage Claim Phone Number
509-3702-4546 / 509-2229-2588 (office)509-2229-2580 (fax)
Even More® Speed
6:00 a.m. - 4:30 p.m.
509-3702-4546 / 509-2229-2588 (office)509-2229-2580 (fax)
JetBlue is not liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Check in cut-off times vary between check-in channels as follows:
Please check information specific to items such as sporting equipment, firearms, musical instruments, etc. for guidelines about transporting them on JetBlue flights.
last updated: July 30, 2016
Please be advised of reports of an outbreak of mosquito-borne Zika virus affecting parts of Latin America, the United States and the Caribbean, including Aruba, Bahamas, Barbados, Cayman Islands, Costa Rica, Colombia, Cuba, Curaçao, Dominican Republic, Ecuador, Florida, Haiti, Grenada, Mexico, Puerto Rico, St. Maarten, St. Thomas, St. Croix, St. Lucia, Texas and Turks and Caicos.
The risk of mosquito-borne transmission on aircraft is extremely low and customers traveling to affected areas should follow the recommendations provided by the CDC at http://www.cdc.gov/Travel.
What is Zika?Zika is a mosquito-borne virus that is spread to people through mosquito bites.
What are the symptoms?The most common symptoms of Zika are fever, rash, joint pain, and conjunctivitis. The symptoms are usually mild and can last several days to a week. Many people infected with Zika will not develop symptoms or even realize they have been infected.
What is the treatment?There is no vaccine to prevent or medicine to treat Zika. Travelers can protect themselves from contracting Zika by taking steps to prevent mosquito bites, such as using insect repellent, wearing long sleeves and pants, and staying in places with air conditioning or window and door screens.
Zika and PregnancyZika virus can be spread from a pregnant woman to her unborn baby and can cause serious birth defects and other poor pregnancy outcomes. The CDC recommends special precautions for pregnant women and women trying to become pregnant:
Does Zika virus infection cause GBS?We do not yet know if there is a connection between GBS and Zika virus infection. It is difficult to determine if any particular pathogen or germ “causes” Guillain-Barré syndrome (GBS). The Brazil Ministry of Health has reported an increased number of people who have been infected with Zika virus who also have GBS. CDC is working with Brazil to study the possibility of a link between Zika and GBS.
Because the spread of Zika is ongoing, travelers should check the CDC travel website for the most up-to-date locations and recommendations: http://www.cdc.gov/Travel
Please be advised that the Minister of Tourism in Haiti now requires all foreign travelers (Non-Haitian passport holders) to pay a Tourist Fee upon arrival into Haiti in the amount of US $10.00 (10.00 Euros or CAN $10.00).
The only exemptions are:
This fee will be collected per traveler on arrival at bank counters provided for this purpose in the various ports and airports of entry into the country and at the level of different border crossings.
JetBlue will accept pets (small dogs and cats) for transportation to Haiti. Service and emotional support animals are allowed with the proper documentation.
Cats and dogs must be accompanied by:
The Director of Agriculture reserves the right to refuse entry of any animal for any reason.
Service Animals – In addition to the requirements above for all animals, Service Animals shall have identifiers such as identification cards, other written documentation, and presence of harnesses, tags or “the credible verbal assurances of a qualified individual with a disability using the animal”.
NOTE: Documentation is not required as a condition for permitting an individual to travel with his or her service animal in the cabin unless a customer’s verbal assurance is not credible.
Emotional Support/Psychiatric Service Animals – require current documentation (i.e., not more than one year old) on letterhead from a licensed mental health professional stating:
NOTE: Service Animals that are not trained or are in training will not be transported.
Pets / Service Animals to the U.S.It is necessary for customers traveling with a Pet or Service Animal (including Emotional Support Animals) from Haiti to the U.S. to have the following documents:
DogsDogs more than 3 months of age must be accompanied by a valid rabies vaccination certificate that includes the following information:
If the dog is not accompanied by the certificate described above, it may be admitted into the U.S. provided that the customer completes a confinement agreement. The dog must be kept in confinement during transit to, and be vaccinated within 4 days of arrival at the U.S. destination and must remain in confinement for at least 30 days after the date of vaccination.
A dog less than 3 months of age may be admitted provided the customer completes a confinement agreement. The dog must be kept in confinement during transit and at the U.S. destination until it is vaccinated at 3 months of age and for at least 30 days after vaccination.
CatsAlthough proof of rabies vaccination is not required for cats entering the U.S., it is recommended by most state and local health authorities.
TOUSSAINT LOUVERTURE INTERNATIONAL AIRPORT
JetBluePort au Prince, Haiti
Baggage Claim is located inside the Arrivals area.
Making a baggage claim
If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.
If you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at the airport you flew into within four (4) hours after arrival.
Baggage Service Office telephone: 509-3702-4546 / 509-2229-2588Baggage Service Office fax: 509-2229-2580 (fax)
Baggage claim followup
To follow-up on a baggage claim, contact Central Baggage Services. Click here for hours of operation and contact information.
JetBlue boards and deplanes by jetbridge or airstairs at Toussaint Louverture International Airport.
Dominican Republic, Haiti and Trinidad & Tobago
Each customer may check a total of two (2) bags. Each bag must NOT exceed 62 inches (157.48 centimeters) in overall dimensions (length + width + height) and CANNOT exceed 70 pounds (31.75 kg). Overweight bag fees will apply to bags weighing over 50 pounds (22.73 kg).
For all baggage requirements - see Checked Baggage Requirements.
Boxes, television sets and liability
Please note that cardboard boxes WILL NOT be allowed on any international flight except for flights to/from Cuba. Non-hazardous items may be packed in checked baggage. Humanitarian organizations transporting supplies will be subject to the same baggage allowances and guidelines as other customers. Plastic bins with a secure lid may be accepted on international flights.
As a reminder, television sets are NOT accepted on international flights, with a unique exception for flights to/from Cuba.
Military personnel traveling on JetBlue
Separate baggage exceptions apply for U.S. Military and Family. Click here for more information.
Our ticket counter is located in the Main Terminal and is open daily from 6:00 a.m. - 4:30 p.m.
We recommend you arrive at the airport at least three hours prior to departure. Avoid delays by checking for traffic alerts, and allow enough time to go through security screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.
To get through security you will need to check in at the ticket counter and receive your boarding pass.
PLEASE NOTE: Per the Transportation Security Administration guidelines, there are two security checkpoints in the PAP airport. Each checkpoint screens all customers and bags, and requires the removal of your shoes.
check-in requirements for international travel
Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.
Click Here for Identification / ID Requirements.
boarding cut-off time
Each customer must be onboard the aircraft 20 minutes prior to departure.
Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.
kiosk check in
Kiosk check in is not available.
skycap and curbside check in
We currently do not offer skycap or curbside check in at the Toussaint Louverture International Airport.
For Flights to the U.S.
For Flights to Haiti:
Click here for specific entry/exit and documentation requirements for minors based on origin and destination country.
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
Drop off information
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor.
The following forms must be completed by the Parent or Guardian dropping the child off at the airport and must be inserted into the Junior Crew Pouch:
Pick up information
Parents or guardians who are picking up an unaccompanied minor should wait at the JetBlue ticket counter. A JetBlue crewmember will accompany the unaccompanied minor from the gate to the ticket counter. Please arrive at the airport no later than 45 minutes before the scheduled arrival.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
Car rental agencies are located outside of the Arrivals area, and include companies such as Avis, Budget, Dollar, Europcar, Hertz, Secom, and more.
From Downtown Port au Prince:
Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.
Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.
Earn TrueBlue points and enjoy exclusive savings when you book with Avis and Budget.
Traveling to/from the airport? Schedule a ride ahead of time with JetBlue Ground Transfers and your ride will be waiting.
The airport is located 10 km from downtown Port au Prince.
If you're making a connection in Port au Prince, here is a list of other airlines:
Delta AirlinesAir Caraibes American Airlines
Parking is available at the airport for a fee of 25 Gourdes.
* All rates are subject to change without notice.
For your convenience, oversized wheelchairs are available upon request.
The following city ticket office in Port-au-Prince are available for cash ticket sales during the following hours:
Monday - Friday8:30 a.m. - 5:30 p.m.
Saturday8:30 a.m. - 5:00 p.m.
This office is closed on Sundays and holidays.
The City Ticket Office is located at: 21 Rue Faubert, Petion VilleHaiti
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