Even More® Speed
Mon -Fri 3:30 a.m. - 8:00 p.m.Saturday 3:30 a.m. - 5:30 p.m. Sunday 3:30 a.m. - 3:30 p.m.
Cash is not accepted as a form of payment at the ticket counter.Click here for more information.
JetBlue is not liable for any charges incurred for baggage that was checked late, nor liable for delivery or compensation for late-checked baggage.
*kiosk availability subject to airport hours of operation
Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.
When a gate pass is issued, it is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.
Drop off information
When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:
In the event of a gate return, a JetBlue crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.
Pick up information
Please check with a JetBlue crewmember at the ticket counter or in the baggage service office. Please arrive at the airport no later than 30 minutes before the scheduled arrival.
In cases where a flight arrives after the ticket counter is closed, the pick-up person should proceed directly to baggage claim to meet the minor.
The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government-issued photo ID.
Both regular and oversized wheelchairs are available upon request.
Elevators are available to take customers in wheelchairs to different levels.
If you need assistance, you and your assistant may use the unisex restroom located on Concourse C and D.
Skycaps for wheelchair or porter service can be arranged by contacting JetBlue or by stopping at the Information Desk. The Information Desk is located on the second floor, Transit Level, and is available from 7:00 a.m. until 9:00 p.m.
Visual paging services can be found on the flight information display screens throughout the Terminal.
TTY phones are available on the second floor, Transit Level, and on the concourses.
There is a Pet Relief area located next to Gate D77 in the D Concourse.
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