If you feel that the examination was not conducted in a professional manner, ask to speak with a supervisor immediately.
A Customs supervisor is always available at the Customs facility or by telephone. Supervisors are responsible for ensuring that Customs officers treat all persons with dignity and that they behave in a professional manner.
If you have any additional comments or questions, the Customs Service wants to hear from you. You may write directly to Customs Headquarters at:
Executive Director, Passenger ProgramsU.S. Customs Service1300 Pennsylvania Avenue, N.W. Room 5.4DWashington, D.C. 20229
You will receive a written response in a timely manner. If you provide your daytime phone number, Customs will contact you directly by telephone. You may also get information and provide feedback by visiting the Customs website below.
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